All sales are final. Returns and exchanges are not accepted. We do not guarantee results as hair and skin can respond differently to different products. The ingredients in our products are posted on our website. It is up to the customer to avoid ingredients they may be allergic to or sensitive to. Please make sure you are not allergic to or sensitive to any ingredient in our products before purchasing. Due to the nature of our products, we do not accept returns or exchanges. Orders are shipped to the shipping address the customer submits during purchases/checkout. It's the customer's responsibility to insure that all of the information submitted on the checkout page is correct.